Edition-bounded support
Support scope and response targets come from the applicable edition, Order Form or Enterprise SLA. Free Web access does not create an enterprise SLA.
Support & updates policy →LOCAL FORENSIC WORKSPACE · ZERO TELEMETRY
Support without sending forensic evidence by default.
Support, recovery and customer communications are separated from the local forensic runtime and remain bounded by the applicable edition and order.
Report vulnerabilities privately
Security reports use the dedicated disclosure channel and should not include unrelated customer forensic artifacts.
Security reporting →Recovery stays outside the forensic runtime
License recovery, update coverage, billing and refund workflows belong to the commerce/support boundary. They do not authorize access to local Case evidence.
Legal & privacy information →CUSTOMER COMMUNICATIONS / BOUNDED
Transactional messages require an authoritative customer event.
Purchase confirmation, license delivery or recovery, refund results, update coverage and support acknowledgement may be communicated only from the relevant commerce/support authority. No provider activation is claimed by this Web surface.
FORENSIC_ARTIFACT_ACCESS = DENY TRANSACTIONAL_PROVIDER = NOT_ACTIVATED_HERE LICENSE_RECOVERY = COMMERCE_BOUNDARY SUPPORT_ACK = AUTHORITY_EVENT_REQUIRED REMOTE_KILL_SWITCH = FORBIDDEN
Air-gapped delivery is a controlled channel, not a public download link.
Business and Enterprise delivery may use offline packages, assurance evidence and contractual support, but transport/signing/fulfillment must be separately admitted before use.